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General Questions

1.Q :Are you factory?

A:Yeah, we are.We are leading fin tube,fin tube heat exchanger,air cooled heat exchanger and custom design heat exchanger manufacturer since the year of 2007 with the “famous brand”-Datang manufacture in China.

2.Q :What can you buy from us?

A: Our company is a professional manufacturer for fin tube heat exchager,air cooled heat exchagner,economizer, evaporator, air preheater, condenser, Ingersoll Rand air compressor, vacuum furnace heat exchanger,Heat Exchanger Equipment and various Fin Tubes.

3.Q :Why should you buy from us not from other suppliers?

A: Datang adopts the advanced design concept of american cti, absorbs advanced experience at home and abroad, and continues to develop,high-quality, efficient, first-class, reliable and durable heat exchange and refrigeration products.We provide professional design, installation, use, maintenance, repair, transformation, technical support for system upgrades and has passed the certification of GB/T9001-2016, ISO9001-2015 quality management system;

4.Q: I haven't done business with you guys before,how can I trust your company?

A: Our company has been engaged in fin tube production for 17 years, which is longer than most of the peer suppliers. In addition, we have quite a few authoritative certificates, such as CE, ISO9001, on-site inspection certificates. I hope the above are enough to convince you.

5.Q: What are the advantages of your company?

A: We have many professional and technical personnel, more competitive prices and better after-dales service than other companies.

6.Q:Where is your factory?

A:Our company’s processing center is located in Cangzhou city, Hebei province, China, which is well equipped with kinds of machines.

7.Q:How many workers in your factory?

A:We have around 100 factory employers,including 20 R & D.

About Fin Tube Manufacturing-Datang

1.Q: How many machines do you have for producing fin tubes?

A: Datang has high frequency resistance welding finned tube production line 18, extruded finned tube equipment 30, laser welding finned tube production line 2, wound finned tube production line 12. The annual capacity can reach 100,000 tons, the specification φ 18-273mm finned tube, according to the customer requirements of the standard production, service has exceeded 3000+ enterprises.

2.Q: How can I get a fin tube sample to check your quality?

A: After price confirmed, FREE SAMPLE could be provided for your evaluation.

3.Q: How long can I get the fin tube sample?

A: After you confirm the sample details, the samples will be ready for delivery in 3-7days,and will be sent to you via express and arrive in 3-5days.

4.Q: Whether you have the ability to accept the fin tube customization?

A: Fin tubes can be customized, we can make the new thermoforming or extruding mode based on your drawings and we can sign a confidentiality agreement about your patented product, pls contact us for any further information.

5.Q: Do you give any discount about fin tube?

A: We’ll surely try our best to help you get those by the best price and good service at the same time.

6.Q: How many days of your fin tube delivery?

A:  The general delivery is 15~35 days according to your quantity.

About Heat Exchanger Manufacturing-Datang

1.Q: How can I choose a suitable model about heat exchanger?

A: As long as you provide the following information, we can assist to design and select the model for you.
What is the media that need to be cooled?
Where is the location that our product are used?
What is the inlet temperature and outlet temperature?
What is your requirement of the heat exchanger material and casing material?

2.Q: Whether you have the ability to accept the heat exchangers customization?

A:Heat exchangers can be customized, we can make the new thermoforming or extruding mode based on your drawings and we can sign a confidentiality agreement about your patented product, pls contact us for any further information.

3.Q: Do you give any discount about heat exchanger?

A: We’ll surely try our best to help you get those by the best price and good service at the same time.

4.Q: How many days of your heat exchanger delivery?

A: The general delivery is 15~35 days according to your quantity.

About Order

1. Q: What is the minimum order?

A: Yes, our company mainly deals with wholesale deals, but if you insist buying one piece, or you just need one piece, we would be very likely to make the MOQ as 1 piece for you though.

2. Q: What payment methods your company accept?

A: By T/T 30% in advance ,and 70% before delivery.  B:100% L/C at sight.  C:By T/T 30% in advance,and 70% L/C at sight.

3. Q: What's the shipment terms and delivery time of your company?

A: FOB,CFR,CIF,15-50days

4. Q: Do you give any discount?

A: We’ll surely try our best to help you get those by the best price and good service at the same time.

5.Q: How many days of your delivery?

A:  The general delivery is 15~35 days according to your quantity.

6.Q:Whether you have the ability to accept the product customization?

A: Products can be customized, we can make the new thermoforming or extruding mode based on your drawings and we can sign a confidentiality agreement about your patented product, pls contact us for any further information.

7.Q:Can we do our OEM logo?

A: Yes, we can do OEM logo for you.

About After Sales Service

1. Q:How can we guarantee quality?

A:  Always a pre-production sample,before mass production;always final inspection before shipment.
Inspection & Guarantee Certificate is supplied with shipment, and the Third Party Inspection is available.

2.Q:What if the customer is not satisfied?

A: If there is a problem with the product,we take full responsibility. If there is a problem in the transportation process,we will help you to solve it.

3.Q: How do I get repair parts and how long does it take?

A: We have workshop can supply all parts of the product, and 90% of spare parts can be distributed to any place in the world within one week!

4.Q: What if I don’t have the professional engineer to install or maintain the product?

A: We can arrange for experienced engineers to provide online video guidance on product installation and train your staff on equipment operation and maintenance.

5.Q: What is your warranty?

A: One year after shipping.

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